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FAQs / Why am I unable to sync my Orders with Xero?

If you’re unable to sync Orders with Xero, you might see one of the following errors:

  1. Payments can only be made against authorized documents.
  2. Payment amount exceeds the amount outstanding on this document.
  3. Payments within a batch cannot be deleted.

This can be attributed to a payment recorded in the corresponding Xero invoice that EZRentOut is unable to edit/delete.

To troubleshoot:

  1. Go to the Xero invoice by clicking on the link provided in the EZRentOut Order.
  2. Delete the payment in the invoice.
  3. Try the sync again from EZRentOut!

Posted in: Xero

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