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FAQs / Someone at your organization tried accessing your EZRentOut portal through SAML, but could not log in. To fix this, verify that your integration has been set up correctly.

A common issue is not having Last Name and Email attributes configured in your SAML Set Up. To diagnose this:

1) Make sure EZRentOut is getting the Last Name and Email for members. The relevant options are available under Settings → Add Ons → SAML
2) Look for typos in SAML Attribute Names added in EZRentOut Settings. For example, if your SAML Attribute for Last Name is last_name, it should be entered as such.
3) In most cases, the parameters/attributes are mapped in your preferred identity provider configuration settings, otherwise your service provide will ask you to map them.

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