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FAQs / How can I replace or swap items in my rental order?

If your customers ever need to get replacement equipment either because it’s faulty or needs maintenance, you can use the swap feature in EZRentOut. You must first enable swapping from Settings -> Add Ons -> Swap Rented Out Items.

Next, in the Rented Out order, first select the item to be replaced, then use the swap icon as shown below.


In the swap overlay, you can then identify the item to be replaced.

Note: Only those items show up for replacement which have the same rental rate AND do not have conflicts (rented out, maintenance, bookings, etc.) for the remaining duration of the current order.

Posted in: Orders

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