If your customers ever need to get equipment replaced or swapped either because it’s faulty or needs maintenance, you can use the swap and replace feature in EZRentOut.
To Swap Assets, enable swapping from Settings -> Add Ons -> Swap Rented Out Items.
Next, in the Rented Out order, first, select the Asset to be swapped, then click the Swap icon as shown below:
An overlay will appear where you can choose which Assets to swap as shown below:
Click the Update button and Tremane Domane Road Bike will be swapped with Orbea Rallon X30 Mountain Bike
Please note the price of the Asset being swapped has changed to zero. Swapping Assets help you not charge your customers for the time period between renting out and swapping.
To Replace Assets, enable from Settings -> Company Settings -> Replace Items with Available Items.
Next, in the Rented Out order, first, select the Asset to be replaced, then use the Replace icon as shown below.
An overlay will appear giving the option to either Auto replace assets or choose any other asset to replace
Once you hit the Replace button, Tremane Domane Road Bike will be replaced with Orbea Rallon X30 Mountain Bike
Please note the price of the Asset being replaced has been charged $70. Replacing assets allows you to charge your customers for the time period between renting out and replacement.
Note: By default, only those Assets show up for replacement having the same rental rate AND with no conflicts (Rented out, Maintenance, bookings, etc.) for the remaining duration of the current Order. However, Assets with different rental rates can be swapped as well. To do this, enable ‘Allow items to be swapped even if the price is different under the Swap Rented Out Items’ Add On. Once a swap takes place, you can then manually edit the rental rate of that Item. This can be helpful when there’s a change in rental rates of Assets due to some unexpected reason.
Posted in: Orders
