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FAQs

At EZRentOut, we are committed to provide an unmatched support experience. You may use any of the following possible means of communication with us:

  1. Emailsupport@ezrentout.com
  2. Bloghttps://blog.ezrentout.com – great place to start off and read about our existing and upcoming features.
  3. Contribute your ideashttp://ezrentout.uservoice.com – we want our community to be involved in helping us define the products roadmap. Placing feature requests here allow for others to view and vote on them.

FAQs of EZRentOut are listed below:

Refund

How can I issue a refund and then ‘complete’ my order?

Sometimes, customers are unhappy with their rentals and demand a refund. You can easily issue partial or total refunds using EZRentOut.

Once a payment has been made, a Refund option will show up next to it:

EZRentOut

This opens up an overlay where you can put in the refunded amount:

Rental Software Refunds

As you can see, this leads to an outstanding balance equal to your refund:

As the image above shows, you can even delete the Refund if you’d like.

To close out such Orders, a Custom Entry must be made using the refunded amount. Access this on the right-hand side of the Order Detail Page. Remember to make the value a negative amount, since you’re essentially off-setting your refund!

rental software

This will balance out the Order and it will then move to a Completed state:

Online Rental Software

The benefit of using this approach is that the client can use EZRentOut Reports to see the amount of discounting provided across Orders.

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Void Transactions and Payment Refunds

There’s a difference between a void order and void payment. If there were any errors in the order, an order can be marked as VOID and a new order can be created. This can only be done when an order is in a completed state. However, if there are any issues with a charged payment, you can remove the paid amount by clicking the ‘Void’ button shown in the order line item table. The payment will be marked void and removed from the paid amount.

The behavior of a void payment is same as it never happened. To view void payments, go to History > Payment History.

If the payment has been charged via credit card, a void payment does not have any impact on the Merchant Gateway. To have the system refund the amount to the customer, use the refund button. Please note that it could take between 5 to 10 business days for the customer to see this refund in their bank account. Learn more

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