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FAQs

At EZRentOut, we are committed to provide an unmatched support experience. You may use any of the following possible means of communication with us:

  1. Emailsupport@ezrentout.com
  2. Bloghttps://blog.ezrentout.com – great place to start off and read about our existing and upcoming features.
  3. Contribute your ideashttp://ezrentout.uservoice.com – we want our community to be involved in helping us define the products roadmap. Placing feature requests here allow for others to view and vote on them.

FAQs of EZRentOut are listed below:

Misc/General

Can I change the default currency in EZRentOut?

To change the default currency label from USD to another e.g. GBP, go to Settings-> Company Settings -> Company Profile -> Enter your preferred currency label.Currency

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How can I customize the name/label of the Add Stock action button?

There is an option in EZRentOut which enables rental businesses to customize the action button label from Settings → Company Settings → Custom label. This enable businesses to rename the action button label that best describes it for their staff members. You can customize label for the Add Stock button that appears on the Asset Stock and Inventory items’ detail page. For example, Purchase Stock for Add Stock button (see image below).
custom label settings

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I want to see more than 25 items/records in my listings

You can choose to display up to a 100 records. To make this change, log in, go to Name -> Settings -> My Settings -> Maximum records per page and change the quantity.

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How can I sync my calendar with EZRentOut?

If you go on the dashboard page and right below the calendar there is a ‘Get ICAL URL’ button. This button provides a link which can be integrated to calendars.
You can then go to the Google Calendar -> dropdown beside “Other Calendars” -> Add by URL -> enter the URL but change ‘http’ to ‘webcal’ and hit enter to import an active calendar.

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How can I customize the columns on my Asset/Asset-Stock/Inventory listings, or the thumbnail view for the same?

Follow these steps:
1. Go to the item listing (Items -> Asset/Asset-Stock/Inventory)
2. Select the List View on the left.
3. Make sure the Compact View button is not pressed (if it is, click on it to de-press it)

Left button -- List view Middle button -- Thumbnail view Right button: Compact View for Assets Current Checkout view for Asset Stock Location Stock view for Inventory

Left button: List view
Middle button: Thumbnail view
Right button:-
Compact View (for Assets)
Current Checkout view (for Asset Stock)
Location Stock view (for Inventory)

4. Scroll to the right and click on the 3 vertical dots — the Customize Columns button.

customizecolumns

5. You can now customize the columns to your preference. Use the dropdown menus to specify the column (including custom fields), click on the trashcans to delete a column, and add columns using the Add Column button. When finished, press Save.

addcolumn

6. You now have a listing with columns customized to your preference.

listingtable

 

The thumbnail view also shows data regarding the item, using the first 4 columns from the list view. So customizing the list view will also reflect in the thumbnail view (to 4 data-points):

thumbview

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How to troubleshoot this error “Attachment has an extension that does not match its contents” when mass importing your dropbox images via excel import in EZRentOut?

To fix this error “Attachment has an extension that does not match its contents” when mass importing images via excel import functionality in EZRentOut, do the following:

You need to make minor tweaks to the shared links (created via DropBox share option) for your display images. The image’s shared URL must end with ‘?raw=1’.

Note: The end must not be missing ‘raw=1’ OR contain ‘dl=0’

Read more: How do I mass upload and associate the documents and images that are saved on my hard drive?

 

See the following example:

Change image’s shared URL from:

https://www.dropbox.com/s/6dnct6ftx0obl6j/macbook-924781_1280.jpg?dl=0
OR
https://www.dropbox.com/s/6dnct6ftx0obl6j/macbook-924781_1280.jpg

To:
https://www.dropbox.com/s/6dnct6ftx0obl6j/macbook-924781_1280.jpg?raw=1

 

Learn more: How do I import images and documents when importing from Excel?

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How can I define character limits on the listings page?

We allow our users to customize the size of a column in the listings page by setting up its character limit. To do this, do the following:customization dots

– Scroll to the right of the table on any listings page and click on the 3 vertical dots — the Customize Columns button.

– Previously, you were able to customize the columns to your preference. Use the drop-down menus to specify the column (including custom fields), click on the trashcans to delete a column, and add columns using the Add Column button. Now, you can also change the character limit for a column.

When you click the 3 vertical dots, the following dialog appears:character limit dialog box

– When finished, press Save.

You can only change character limit for columns that show alphanumeric values in the listings page. Date and numeric fields are not included. This customization is allowed on all listing pages if the 3 vertical dots are visible.

Also, admins can set this customization as default for the new users. The change will not take place for existing users who already have customized their listing view.

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Can I set non-US date format in EZRentOut?

By default, EZRentOut uses the US date format throughout the app. However, non-US companies can change this format as per their standard. To do this, go to Settings –> Company Profile –> Misc. Here, click on the ‘Date Format (Input)’ dropdown menu and choose “dd/mm/yyyy” to set to non-US date format.

Don’t forget to save this change! Scroll down to the Save Settings button after you’ve made the selection.

date format non-us

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How do I change the way items are displayed? Item views on listing page

You can change the way items are displayed in EZRentOut from the viewing options on the left of your Item Listing Page:

types of views

There are three types of ways/views you can display Assets:

  1. List View: Lists down all your items. You can also customize the columns in this view. To learn more, click here.
  2. Thumbnail View: Shows the images of all your assets along with their asset #, name, group, availability and AIN.
  3. Compact View: This option combines all the assets with the same name. This can be turned on/off for both the List and Thumbnail view.

Similar to Compact View on Assets, there’s Location Stock View on Inventory and Asset Stock, and Current Checkout View on Asset Stock.

Location Stock View on Inventory and Asset Stock Listing Page

Location Stock view shows stock quantities by location instead of showing one total quantity per item. Users can view stock quantity at each location of an inventory/asset stock using the location stock view on inventory and asset stock listing page. See image below:

stock location view button

On turning on the location view, below is an example of what you would see:

stock location view

Current Checkout View on Asset Stock

This view shows you all the stock that is checked out. Each stock checkout is listed separately in this view.

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How do I limit Document access to Admins only in EZRentOut?

To restrict access, go to Items –> Documents –> Upload Documents. Here, choose the files you’d like to upload and enable the ‘Restrict access to administrators’ checkbox and hit the Upload Documents button. Once you do this, the uploaded document will only be accessible to Admins.

restrict document access to administrators

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How can I view the stock quantity of a particular location?

You can view the stock quantity of a particular location by turning on the Location Stock view. This is applicable for both Inventory and Asset Stock items.

In this view, you can see the stock quantities by locations – instead of one total quantity per item. Users can enable this view on the Inventory and Asset Stock listing pages.location-stock-view-button

On turning on the Location Stock view, quantities in respective locations will populate. Below is an example of what you would see:location stock quantity view

Note: This view also displays stock quantities of items with different default locations.

On turning off the Location Stock view, you will only see Items for locations set as default.

Current Checkout View on Asset Stock

This view shows you all the checked out Asset Stock. You can see details for each checked out stock quantity in this view.current checkout view

Learn more about changing views on items’ listing pages.

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How can I change a User’s email address in EZRentOut?

You can edit a User’s email address from the details page. To do this, go to More → Users and select the User in question. Then, click on the ‘Edit’ button.

Edit a User

Here, you can make changes to the email address.

Change email address

Once you change the email address and hit ‘Submit’, the Member is sent a confirmation email. The previous email address is not changed unless the new email is confirmed.

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