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FAQs

At EZRentOut, we are committed to provide an unmatched support experience. You may use any of the following possible means of communication with us:

  1. Emailsupport@ezrentout.com
  2. Bloghttps://blog.ezrentout.com – great place to start off and read about our existing and upcoming features.
  3. Contribute your ideashttp://ezrentout.uservoice.com – we want our community to be involved in helping us define the products roadmap. Placing feature requests here allow for others to view and vote on them.

FAQs of EZRentOut are listed below:

Authorize.net

I need a Login ID and Transaction Key to complete integration with Authorize.net

 

You can set up Authorize.net integration from Settings → Add Ons → Enable Payments through Credit Card → Use Authorize.net.

Once you click Enable, you’ll be asked to enter your Authorize.net API Login ID & Transaction Key.

To retrieve this information, login to https://account.authorize.net. From the main toolbar, click Account → Settings → Security Settings → API Login ID and Transaction Key.

To generate a Transaction Key and API Login ID, enter your Secret Answer where prompted.

To learn more about disabling old Transaction Keys, click here.

If you have already generated your API Login ID for another purpose, you will not need to generate it again. It will be available on the same page, shown below:

You can now enter the ID and key back into EZRentOut:

Hit the Verify Account button, and you’re done. Scroll down to the end and click the Update button to save your settings.

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How can I charge payment for multiple orders in one go?

You can charge payment for multiple orders to the same or different customers in one go. To do this, do the following:

  1. Go to Orders listing page and multi-select orders you need to charge payment for.
  2. Click on ‘Actions’ and select ‘Charge Payments’.

Mass action charge payments3. A dialog box will appear for Order Payments (see image below). Here you can configure details such as payment date, preferred payment gateway, order payment specifics, and comments. Order payments dialogue box

Note: CC payments can only be charged to customers with their cards saved on-file.

4. Hit ‘Charge Payment’ once done. Here’s what you should see next:

Order Payments Successful tab

Things you should know!

– If you have enabled multiple payment gateways in Settings > Add Ons > Enable Payments through Credit Card, you can choose the one you prefer via a drop-down menu in the Order Payments’ dialog box as illustrated above.

– We do not support this feature when charging payments via PayPal and Square.

– The system automatically chooses the current date as the payment date if you have opted for CC as your payment method. In case of other payment methods, the system allows you to select any of the previous dates. This helps you to record data on payments received in the past

– You can also edit the Payment Amount and Payment Method for the orders individually.

Order payments configure payment methods

– The mass action payment feature allows you to add ‘Comments’ for the selected orders. You can view these comments in pricing table of all the charged orders.

Tip: You can mention the Order Number in the comments to make them more specific as shown below. Specific order comments

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