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At EZRentOut, we are committed to provide an unmatched support experience. You may use any of the following possible means of communication with us:

  2. Blog – great place to start off and read about our existing and upcoming features.
  3. Contribute your ideas – we want our community to be involved in helping us define the products roadmap. Placing feature requests here allow for others to view and vote on them.

FAQs of EZRentOut are listed below:


How do I delete multiple assets?

Deleting an asset permanently removes it from the system. We recommend that you “Retire” assets that are no longer needed.
Only the account owner can delete assets/inventory records in bulk to clean the account.
1) From Settings -> Company Settings -> Asset Deletion, enable ‘Allow account owner to delete in mass, as shown below.
Note: Make sure you save the settings by clicking the button at the bottom of the page.
EZR SettingsAsset Deletion2) Then go to your items listing page, select all the items that you need, and delete them from the Actions drop down -> DeleteMass DeletionNote: You can increase the records per page from Settings -> My Settings to max i.e. 100. It will enable you to delete 100 records in a go.

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I want to use my own serial numbers!

EZRentOut assigns an item # for every item that you add to your account (also referred to as asset # and inventory # depending upon the context). The first item that gets added is #1, second is #2 and so on.
We’ve also designed a special field called Identification Number (AIN) for businesses who have their own sequence numbers.
Some key features:
– AINs ensure that they’re unique for every item.
– You can type in @ followed by an AIN in the Search Bar to directly go to the details of the relevant item and then take necessary actions.
– AINs can be used for barcoding.
– Your item listing can be customized to show AIN instead of Item #
– Items are also referred by the AIN in the alert emails.
If you have more than one serial numbers to refer to an item, you can always add a custom field of type ‘Text’ (Items -> Custom Attribute). These custom attributes also appear in the search results.

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What is the difference between asset retirement and asset deletion?

Asset retirement deactivates an asset from our system. Retired assets do not count towards the subscription package limit and cannot be actively used.
Asset deletion permanently deletes an asset from the system, including checkout history, service details, comments etc.

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How do I undo an asset retirement?

To activate an asset that has been retired, filter the asset listing for retired assets. Then use the activate action after selecting the assets needing activation.Undo Asset Deletion

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How can I apply depreciation to my assets?

EZRentOut supports depreciation, to enable asset depreciation from Settings -> Add Ons. Currently we support straight line depreciation with support for group specific rates.

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How can I set alerts for warranty renewals whenever an item requires one?

You can setup a custom field of type ‘Date field (Alert)’ from More -> Custom fields -> Items.custom field

Associate it with a specific group or all the future groups. Once created, you can then add the value for this custom field (date alert) from within the asset details page. You can set different date alerts for other assets.asset detail page

So whenever a warranty is about to expire, you will get an email alert.

Also, if you set the custom field up as a recurring date alert, you’ll be able to manage repeated warranty renewals.repeated alerts

Note: You will only receive alert emails on the time set from Settings -> Company Settings -> Time for Alerts.

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How to create new assets via scanning in EZRentOut (For PC/Mac)?

To create new assets via scanning, enable ‘Hardware Scanner Integration’ in Settings > Add Ons. Hit ‘Update’ at the bottom of the page.barcode scanner

Once enabled, here are the steps to add an asset via scanning on PC/Mac:

Step 1: Go to Items page. Click ‘Add Assets via Scanning’ button to the right.

Step 2: On this page, you can scan as many labels as you want using a barcode scanner to create assets. Please note, if you’re scanning multiple assets’ labels, all of them must be of the same type – e.g. 10 different labels for 10 same laptops, all having the same specs, details and the name ‘HP Mini 110’. Useful when you’re adding same assets in bulk.

To add different types of assets, you’ll have to scan and create them separately in the system.

  1. For the scanner to work smoothly, click on the field to start scanning.
  2. Use your barcode scanner to scan labels of the assets you want to add on the system.
  3. Once you’ve scanned all the items, hit ‘Continue’.

scan label to create an asset

Step 3: On the next page, enter the details of the scanned items. Again, if multiple labels are scanned, only similar types of assets can be created at a time.add details to scanned asset

Hit ‘Create Assets’, and you now have new assets added to the system via scanning.

Similar process can be applied when adding asset stock and inventory via scanning.



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