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At EZRentOut, we are committed to provide an unmatched support experience. You may use any of the following possible means of communication with us:

  1. Emailsupport@ezrentout.com
  2. Bloghttps://blog.ezrentout.com – great place to start off and read about our existing and upcoming features.
  3. Contribute your ideashttp://ezrentout.uservoice.com – we want our community to be involved in helping us define the products roadmap. Placing feature requests here allow for others to view and vote on them.

FAQs of EZRentOut are listed below:

Alerts

Placeholder Options in EZRentOut’s Custom Emails

You can use EZRentOut to send alerts to your team and customers based on specific actions. These alerts can also be customized. Learn more about doing that here.

You can use placeholders to add even more dynamic detail to your emails. Below, we’ve outlined a complete list of all possible placeholders based on the specific alert meant for you. While this is a complete list, please note that some placeholders may not be available for certain emails based on your workflow.

My Alerts Placeholders Alert Type
User Registration – SAML Recipient Name, Company Name, User Email Address, User Phone, Notifications Permission Link, Terms Of Service Link, Privacy Policy Link Confirmation Alerts
Vendor Registration Vendor Name, Company Name, Vendor Email Address, Vendor Phone, Terms Of Service Link, Privacy Policy Link Confirmation Alerts
Customer Registration – SAML Customer Name, Company Name, Customer Email Address, Customer Phone, Notifications Permission Link, Terms Of Service Link, Privacy Policy Link Confirmation Alerts
Customer Registration – LDAP Customer Name, Company Name, Customer Email Address, Customer Phone, Notifications Permission Link, Terms Of Service Link, Privacy Policy Link Confirmation Alerts
Customer Registration – Non-login Customer Name, Company Name, Customer Email Address, Customer Phone, Notifications Permission Link, Terms Of Service Link, Privacy Policy Link Confirmation Alerts
Order Cancelled Recipient Name, Company Name, Customer Name, Customer Name With Link, Return Date, Order Description, Order Number, Order Number With Link, From, To, Duration, From Time, To Time, Location, Order Created On, Order Created By, Order Line Items, Discount, Payable Amount, Paid Amount, Total Tax Amount, Total Amount, Business Name, Order Identification Number Orders
Order Placed on Webstore Recipient Name, Company Name, Customer Name, Customer Name With Link, Return Date, Order Description, Order Number, Order Number With Link, From, To, Duration, From Time, To Time, Location, Order Created On, Order Created By, Order Line Items, Discount, Payable Amount, Paid Amount, Total Tax Amount, Total Amount, Business Name, Order Identification Number Orders
Order Booked Recipient Name, Company Name, From, To, Duration, Customer Name, Customer Name With Link, Order Number, Order Number With Link, Order Identification Number Orders
Order Rented Out Recipient Name, Company Name, From, To, Duration, Rented Out By, Customer Name, Customer Name With Link, Return Date, Order Number, Order Number With Link, Order Identification Number Orders
Order Returned Recipient Name, Company Name, From, To, Duration, Customer Name, Customer Name With Link, Order Number, Order Number With Link, Completed By, Order Identification Number, Payment Method For Return Orders
Order Partially Returned Recipient Name, Company Name, Order From, Order From, Order To, Order To, Order Duration, Order Duration, Customer Name, Customer Name With Link, Order Number, Order Number With Link, Order Number, Order Number With Link, Completed By, Order Identification Number, Order Identification Number Orders
Order Payment Received – User Initiated Recipient Name, Company Name, From, To, Duration, Rented Out By, Customer Name, Customer Name With Link, Return Date, Order Number, Order Number With Link, Paid Amount, Payable Amount, Charged Payment, Order Identification Number Orders
Order Payment Received – Customer Initiated Recipient Name, Company Name, From, To, Duration, Rented Out By, Customer Name, Customer Name With Link, Return Date, Order Number, Order Number With Link, Paid Amount, Payable Amount, Charged Payment, Order Identification Number Orders
Order Payment Pre-authorized Recipient Name, Company Name, From, To, Duration, Rented Out By, Customer Name, Customer Name With Link, Return Date, Order Number, Order Number With Link, Paid Amount, Payable Amount, Pre Authorized Payment, Order Identification Number Orders
Order Payment Refund – Credit Card Recipient Name, Company Name, Customer Name, Customer Name With Link, Order Number, Order Number With Link, Refund Date, Refunded Amount, Comments, Transaction Id, Refund Transaction Id, Order Identification Number Orders
Order Payment Refund – Other Recipient Name, Company Name, Customer Name, Customer Name With Link, Order Number, Order Number With Link, Refund Date, Refunded Amount, Comments, Order Identification Number Orders
Order Item Verification by Scanning Recipient Name, Company Name, From, To, Duration, Customer Name, Customer Name With Link, Order Number, Order Number With Link, Verified By Name, Verified By Name With Link, Assets, Order Identification Number Orders
Orders Due Today Recipient Name, Company Name, Order Number, Order Number With Link, Order Line Items Orders
All Overdue Orders Recipient Name, Company Name, Order Numbers, Order Numbers With Links Orders
Orders Due in <some_number> days Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Number Of Days Orders
Payment Due in <some_number> days Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Number Of Days, Payment Due Date, Business Name, Components Orders
Payment Due Today Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Business Name, Components Orders
Payment Overdue Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Business Name, Components Orders
Bookings Starting Today Recipient Name, Company Name, Order Numbers, Order Numbers With Links Bookings
Bookings Starting in <some_number> days Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Number Of Days Bookings
Recurring Service Pending Recipient Name, Company Name, Service Name, Recurring Service Assets Information, Pending From Services
Service Completed on an Asset Recipient Name, Company Name, Asset Name Services
Service Extended for an Asset Recipient Name, Company Name, Asset Name Services
Service Started on an Asset Recipient Name, Company Name, Asset Name Services
Service Record created Recipient Name, Company Name, Asset Name Services
Comments on Services Recipient Name, Company Name, Commented By, Service Type With Link, Asset Name, Comment Services
Service Pending in <some_number> days Recipient Name, Company Name, Service Title, Service Description, Components, Service Pending Date, Service Created By Services
Reactivating Asset Recipient Name, Company Name, Asset Name, Activated By Items
Deleting Asset Recipient Name, Company Name, Assets, Action Taken By Items
Retiring Asset Recipient Name, Company Name, Asset Name, Retired By Items
Scanning Asset Label Recipient Name, Company Name, Asset Name, Scanned By, Ip Address, Scan Time, Scan Geo Location, Scan Location On Map Items
Send Low Stock Threshold Alert Recipient Name, Company Name, Inventory Name, Inventory Net Quantity, Sold Quantity, Threshold Limit Items
Request for Stock Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Number Of Days Items
Location Based Threshold Alert Recipient Name, Company Name, Inventory Name, Inventory Net Quantity, Sold Quantity, Location Based Threshold Limit, Location Name Items
Items Pending Delivery Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Number Of Days Purchase Orders
Request Denied Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Number Of Days Purchase Orders
Request Approved Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Number Of Days Purchase Orders
Request Stock Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Number Of Days Purchase Orders
Items Received [Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Number Of Days Purchase Orders
Marked Complete Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Number Of Days Purchase Orders
Work Order Completed Recipient Name, Company Name, Work Order Number, Title, Due Date, Assigned To, Reviewer, Priority, Cost, Work Order Description, Created By, Created On Work Orders
Work Order Started Recipient Name, Company Name, Work Order Number, Title, Due Date, Assigned To, Reviewer, Priority, Cost, Work Order Description, Created By, Created On Work Orders
Reviewer Selected Recipient Name, Company Name, Work Order Number, Title, Due Date, Assigned To, Reviewer, Priority, Cost, Work Order Description, Created By, Created On, Reviewer Selected By, Reviewer Selected On Work Orders
Assignee Selected Recipient Name, Company Name, Work Order Number, Title, Due Date, Assigned To, Reviewer, Priority, Cost, Work Order Description, Created By, Created On, Reviewer Selected By, Reviewer Selected On Work Orders

Alerts meant for customers often have different placeholders. We’ve outlined these differences below:

Customer Alerts Placeholders Alert Type
Orders Due in <some_number> days Business Name, Order Numbers, Order Numbers With Links, Company Name, Recipient Name, Number Of Days, Return Date Orders
Orders Overdue Business Name, Order Numbers, Order Numbers With Links, Company Name, Recipient Name Orders
Order Payment Refund – Credit Card Company Name, Customer Name, Customer Name With Link, Recipient Name, Order Number, Order Number With Link, Refund Date, Refunded Amount, Comments, Transaction Id, Refund Transaction Id, Order Identification Number Orders
Order Payment Refund – Other Company Name, Customer Name, Customer Name With Link, Recipient Name, Order Number, Order Number With Link, Refund Date, Refunded Amount, Comments, Order Identification Number Orders
Order Placed on Webstore Company Name, Business Name, Customer Name With Link, Custom Attribute Values, Discount, Duration, From, From Time, To, To Time, Location, Order Created By, Order Created On, Order Line Items, Order Number, Order Number With Link, Order Identification Number, Order Total, Paid Amount, Payable Amount, Recipient Name, Total Tax Amount, Order Description, Order Template Link Orders
Payment Overdue Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Business Name, Components Orders
Payment Due Today Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Business Name, Components Orders
Payment Due in <some_number> days Recipient Name, Company Name, Order Numbers, Order Numbers With Links, Number Of Days, Payment Due Date, Business Name, Components Orders
Sale Order Company Name, Business Name, Customer Name, Customer Name With Link, Recipient Name, Discount, Location, Order Created By, Order Created On, Sold On, Sale Order Line Items, Order Number, Order Number With Link, Order Identification Number, Order Total, Paid Amount, Payable Amount, Total Tax Amount, Order Template Link Orders
Order Booked Company Name, Business Name, Customer Name With Link, Custom Attribute Values, Discount, Duration, From, From Time, To, To Time, Location, Order Created By, Order Created On, Order Line Items, Order Number, Order Number With Link, Order Identification Number, Order Total, Paid Amount, Payable Amount, Recipient Name, Total Tax Amount, Order Template Link Orders
Orders Due Today Business Name, Order Numbers, Order Numbers With Links, Company Name, Recipient Name Orders
Order Payment Pre-authorized Company Name, Business Name, Customer Name With Link, Discount, Duration, From, From Time, To, To Time, Location, Order Created By, Order Created On, Order Line Items, Order Number, Order Number With Link, Order Identification Number, Order Total, Paid Amount, Payable Amount, Recipient Name, Total Tax Amount, Pre Authorized Payment, Order Template Link Orders
Order Payment Received Company Name, Business Name, Customer Name With Link, Discount, Duration, From, From Time, To, To Time, Location, Order Created By, Order Created On, Order Line Items, Order Number, Order Number With Link, Order Identification Number, Order Total, Paid Amount, Payable Amount, Recipient Name, Total Tax Amount, Charged Payment, Order Template Link Orders
Order Rented Out Company Name, Business Name, Customer Name With Link, Custom Attribute Values, Discount, Duration, From, From Time, To, To Time, Location, Order Created By, Order Created On, Order Line Items, Order Number, Order Number With Link, Order Identification Number, Order Total, Paid Amount, Payable Amount, Recipient Name, Total Tax Amount, Order Template Link Orders
Order Partially Returned Company Name, Customer Name, Customer Name With Link, Recipient Name, Business Name, Order Template Link (Returned Order), Order Template Link (Rented Out), Order Custom Attribute Values (Rented Out), Order Custom Attribute Values (Returned Order), Order Discount (Returned Order), Order Discount (Rented Out), Order Duration (Returned Order), Order Duration (Rented Out), Order From (Returned Order), Order From (Rented Out), Order From Time (Returned Order), Order From Time (Rented Out), Order To (Returned Order), Order To (Rented Out), Order To Time (Returned Order), Order To Time (Rented Out), Order Location (Returned Order), Order Location (Rented Out), Order Line Items (Returned Order), Order Line Items (Rented Out), Order Number (Returned Order), Order Number (Rented Out), Order Number With Link (Returned Order), Order Number With Link (Rented Out), Order Identification Number (Returned Order), Order Identification Number (Rented Out), Order Total (Returned Order), Order Total (Rented Out), Order Paid Amount (Returned Order), Order Paid Amount (Rented Out), Order Payable Amount (Returned Order), Order Payable Amount (Rented Out), Order Total Tax Amount (Returned Order), Order Total Tax Amount (Rented Out), To Time, Location, Order Created By, Order Created On, Order Line Items, Order Number, Order Number With Link, Order Identification Number, Order Total, Paid Amount, Payable Amount, Recipient Name, Total Tax Amount, Order Template Link Orders
Order Completed Company Name, Business Name, Customer Name With Link, Custom Attribute Values, Discount, Duration, From, From Time, To, To Time, Location, Order Created By, Order Created On, Order Line Items, Order Number, Order Number With Link, Order Identification Number, Order Total, Paid Amount, Payable Amount, Recipient Name, Total Tax Amount, Order Template Link, Payment Method For Return Orders
Bookings Starting in <some_number> days Business Name, Order Numbers, Order Numbers With Links, Company Name, Recipient Name, Number Of Days, Booking Starting On Bookings
Bookings Starting Today Business Name, Order Numbers, Order Numbers With Links, Company Name, Recipient Name, Booking Starting On Bookings
Order Booking Cancelled Business Name, Order Number, Order Numbers With Link, Company Name, Recipient Name, Booking Starting On Bookings
Bookings Starting Tomorrow Business Name, Order Numbers, Order Numbers With Links, Company Name, Recipient Name, Booking Starting On Bookings
Customer Registration Webstore Company Name, Account Confirmation Link , Customer Name, Customer Email Address, Customer Phone, Customer Address Others
Customer Registration by Staff User Company Name, Account Confirmation Link, Customer Name, Customer Email Address, Customer Phone, Customer Address Others
Customer Confirmation – Guests Company Name, Account Confirmation Link, Customer Name, Customer Email Address, Customer Phone, Customer Address Others
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How do I customize the Low Stock Alert page?

You can now customize the Low Stock Alert page as per your requirements. For example, users can track which vendor is responsible for restocking particular items.

To customize the page, access it from the bell icon in the top-right corner and click on ‘Low Stock’.

low stock

This takes you to the Low Stock Alert page. Once there, click on the pen icon as shown below to customize the columns displayed on the page.

Customize low stock page

To add a new column, click on the ‘Add Column’ button. The new column, in this case, is named ‘Column #8’. To name the column, select from the list of options available in the dropdown menu. Don’t forget to hit the ‘Save this view’ button so all your settings are applied successfully.

add column

You can also add filters to narrow your results by choosing from the filters dropdown:

filters

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How do I pull up a list of customers subscribed to emails?

You can pull up a list of Customers subscribed to Email Alerts by generating a report in EZRentOut. Head over to More → Reports → Customer Reports → All Customers.

You can apply a host of different filters in this report.

To get the full list of subscribed customers, click on the ‘Subscribed to Emails’ filter and choose ‘Yes’. You can also set a period in ‘Created in these dates’ to pull up Customer details within this period. Hit ‘Update’ when done.

You can also pull up a list of Customers not subscribed to the email alerts. Choose ‘No’ in the Subscribed to Emails filter to generate such a report.

Customers receive email alerts for different activities related to their Orders. You can enable this setting in the Customer Details page. On this page, select the ‘Send customer email alerts’ checkbox.

Learn more about the different types of Customer alerts.

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How do I automatically attach documents to be sent out with alerts in EZRentOut?

You can easily choose for documents to be attached automatically with any alerts and emails being sent regarding a particular Asset. To do so, go to Items → Asset/Asset Stock/Inventory → Files section → Attach File. This opens up the following overlay, where you can upload the document of your choice and then select the following option:

attach document

This option ensures that the document will automatically be attached to every Customer alert and email sent related to this Asset within an Order. Click ‘Upload’ and you’re all set.

In addition to this, you will also need to go to More → Email Templates → Customer Templates → Add Template and click on ‘Placeholder’ from the following overlay that appears:

placeholder

From the dialog box that appears, click on ‘Order Line Items Associated Documents Links’:

document links

Now simply click ‘Create Email Template’ and you’re done.

Note: The document links will only be sent if you follow both these steps.

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